FAQ
Product & Ingredients
Our mascara's star ingredient - the carnuba beeswax helps keep your curled lashes in perfect form throughout the day, delivering exceptional volume, length, and definition throughout the day. Our very precise comb applicator ensures clump-free application for a flawless finish.
Our nourishing oil remover contains 7 incredible ingredients perfectly tailored to melt mascara right off while providing the quickest and best experience for mascara removal.
Sesame Seed Oil – A lightweight oil that helps dissolve stubborn mascara while keeping the skin nourished and hydrated. It’s also rich in antioxidants that protect the skin.
Sunflower Seed Oil – A gentle, non-comedogenic oil that effectively breaks down makeup while soothing and moisturizing the skin. It’s also high in Vitamin E, which helps protect and repair the skin barrier.
Vitamin E – A natural antioxidant that helps condition lashes and protect the delicate skin around the eyes while preventing dryness.
Vitamin A – Known for its skin-renewing properties, this ingredient supports skin health while helping to keep the eye area soft and smooth.
Sweet Almond Oil – A gentle, nourishing oil that effortlessly removes mascara while hydrating and strengthening lashes. It’s great for sensitive skin.
Avocado Seed Oil – Packed with essential fatty acids, this deeply moisturizing oil helps break down waterproof mascara while keeping the skin soft and supple.
Sapote Seed Oil – A nutrient-rich oil that not only helps dissolve makeup but also conditions lashes and the delicate eye area with its deeply hydrating properties.
Yes! Our formula is non-irritating, (ophthalmologist-tested / allergens-tested) making it suitable for sensitive eyes and contact lens users.
No, our formula is free from parabens, sulfates, and synthetic fragrances to ensure a straightforward fabulous mascara experience.
Performance & Wear
Our mascara is designed to be long-lasting and smudge-resistant, holding up through daily activities, but it is also formulated for easy removal with our nourishing oil.
No, our precision comb applicator evenly distributes the formula, preventing clumps, and the fortifying beeswax steers clear from clumping and keeps flaking at bay throughout the day.
Absolutely! Our unique formula enhances every natural fiber of your lashes, adding both length and volume for a bold revitalizing look.
Application & Removal
Start at the base of your lashes and wiggle the wand upward for even coverage. Apply additional coats for extra volume and definition. You can tap at the base for extra build and flick upwards at the tip of the lashes for additional elongation. Our formula is extremely versatile, check our TikTok page for tutorials and give us a follow <3
Use our gentle nourishing oil eye makeup remover to dissolve the mascara. Since our formula is enriched with natural oils, it’s easy to remove without excessive rubbing. Instructions are listed on the back of the product packaging, please refer to our TikTok page for tutorials and give us a follow. <3
Ethical & Sustainability
Yes! We are proudly cruelty-free and do not test on animals. Our formula is not vegan, it contains beeswax that we can attest to being ethically sourced.
We are deeply committed to sustainability and use recyclable packaging to minimize our environmental impact.
Ordering & Payments
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and other secure payment options shown on our product shop pages.
Orders are processed in 24 hour cycles, we cannot guarantee modifications or cancellations, but please do contact us at support@kardenbeauty.com if you have any issues and we will do our absolute best to get back to you as soon as we can.
Shipping & Delivery
At the moment we do not, but in extraordinary circumstances we might be able to accomodate. Please reach out to us at hello@kardenbeauty.com with your request and we'll be in touch!
Orders typically process in 1-2 business days. Standard shipping takes 3-7 business days, while expedited options are available at checkout.
Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this to track your package in real time.
If your order hasn’t arrived within the estimated timeframe, please check the tracking information first. If further assistance is needed, contact our support team, and we’ll help resolve the issue.
Please connect with the shipping company first through their site, if you continue to expierence issues feel free to reach out to us and we will do our best to provide the support that is within our capacity.
Returns & Exchanges
We want you to love your mascara and oil, but if you experience any issues, please reach out to us—we’re a small business, and we genuinely care about finding a solution. If you're having trouble with application, we’d be happy to offer guidance and support.
If you still wish to return a product, we offer a two-week return window following a two-week notice period. We’ll provide a return shipping label, with a $5 deduction from the original order applied to help cover shipping costs.
As a growing business, we truly appreciate your understanding, and our policy may evolve over time. If you have any concerns, feel free to contact us—we’re here to help!
While we can’t guarantee that our packaging will always arrive in perfect condition, we personally inspect every product before shipping to ensure its quality. If you receive an incorrect order or believe your product is defective, please take a photo and email us at support@kardenbeauty.com within 7 days of purchase so that we may provide a remedy as soon as possible. Please allow us 48 hours for response.
We do! If you wish to return a product, we offer a two-week return window following a two-week notice period from receipt of the product. We’ll provide a return shipping label, with a $5 deduction from the original order applied to help cover shipping costs.As a growing business, we truly appreciate your understanding, and our policy may evolve over time. If you have any concerns, feel free to contact us—we’re here to help!
Influencer & Brand Collaborations
We love partnering with beauty enthusiasts! If you’re interested in working with us, please fill out our collaboration form. You can also email us at hello@kardenbeauty.com if you are interested in another form of collaboration outside of our PR form.
Our brand ambassadors are passionate about beauty and align with our values. While we don’t have strict requirements, engagement and authenticity are key. Apply through our PR form and express your interest on this topic so that we may reach out to you.
Press & Media
For press inquiries, media features, or interview requests, please contact us at PR@kardenbeauty.com. We look forward to connecting with you.
Absolutely, we welcome opportunities to be featured in beauty publications, online magazines, and blogs. Reach out to us at PR@kardenbeauty.com. We look forward to hearing from you.
We love supporting and partaking in beauty, fashion, and wellness events. If you’re interested in our event collaboration, email us with your proposal to PR@kardenbeauty.com
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